jillevo Privacy
Policy

1. Introduction

jillevo ("jillevo," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the jillevo online casino platform at https://jillevo.vip (the "Platform"). This Privacy Policy ("Policy") describes how jillevo collects, uses, discloses, stores, and safeguards your personal information in connection with your use of the Platform and all related services.

This Policy applies to all registered Members and visitors of the jillevo Platform, including individuals accessing the Platform from Manila, Cebu, Davao, Quezon City, Makati, and all other areas of the Philippines. By accessing or using the jillevo Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, please discontinue your use of the jillevo Platform immediately. For any questions or concerns regarding this Policy, please contact our Data Protection Officer using the details provided in Section 13.

2. Personal Data We Collect

jillevo collects various categories of personal data in order to provide, maintain, and improve the Platform and its services. The categories of personal data we collect include, but are not limited to, the following:

3. How We Collect Your Data

jillevo collects personal data through the following means:

• Direct interactions: Data you provide when registering for a jillevo account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the jillevo Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and analytics providers, where permitted by applicable law.
• Publicly available sources: Information from public databases or government registries where necessary for compliance purposes.

4. Purpose of Processing

jillevo processes your personal data for the following purposes:

• To create and manage your jillevo Member account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide access to games, promotions, and other Platform features.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements under the Anti-Money Laundering Act (AMLA) and age verification requirements under Philippine gaming regulations.
• To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform.
• To communicate with you regarding your account, transactions, promotions, and Platform updates.
• To provide customer support and resolve disputes.
• To personalize your experience on the jillevo Platform and improve our services.
• To conduct analytics and research to better understand how Members use the Platform.
• To send you marketing communications where you have consented to receive them.
• To enforce our Terms & Conditions and other applicable policies.

5. Legal Basis for Processing

jillevo processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing necessary to comply with applicable Philippine laws and regulations, including AML obligations, age verification requirements, and PAGCOR-related compliance.
• Legitimate interests: Processing necessary for jillevo's legitimate business interests, such as fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jillevo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify Member identities and comply with AML regulations.
• Technology and hosting providers: Cloud hosting, data storage, and IT infrastructure providers who process data on our behalf under strict data processing agreements.
• Analytics providers: Service providers who help us understand Platform usage and improve our services, operating under appropriate data protection safeguards.
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal or compliance purposes.

All third parties with whom jillevo shares personal data are required to maintain appropriate technical and organizational security measures and to process personal data only in accordance with jillevo's instructions and applicable law.

7. Data Retention

jillevo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming data: Retained for a minimum of three (3) years from the date of the gaming session.
• Communications data: Retained for two (2) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and usage data: Retained for up to thirteen (13) months from collection.

Upon expiry of the applicable retention period, jillevo will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Data Security

jillevo implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jillevo Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our systems.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Comprehensive staff training on data protection and information security practices.

While jillevo takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your jillevo login credentials and for ensuring the security of the device you use to access the Platform.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jillevo:

1. Right to be informed: You have the right to be informed of how your personal data is being collected and processed by jillevo.
2. Right of access: You have the right to request a copy of the personal data jillevo holds about you.
3. Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
4. Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention requirements.
5. Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
6. Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
7. Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jillevo has violated your data privacy rights.

To exercise any of these rights, please contact jillevo's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.

10. Cookies & Tracking Technologies

jillevo uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance cookies: Used to collect anonymous information about how visitors use the Platform, helping us improve functionality and user experience.
• Functional cookies: Allow the Platform to remember your preferences, such as language settings and display options.
• Analytics cookies: Used to understand aggregate usage patterns and improve our services. Data collected is anonymized where possible.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the jillevo Platform. By continuing to use the Platform after being informed of our cookie practices, you consent to our use of cookies as described in this Policy.

11. Minors & Age Restriction

The jillevo Platform is strictly intended for individuals who are at least 21 years of age. jillevo does not knowingly collect personal data from individuals under the age of 21. If jillevo becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account.

12. Changes to This Privacy Policy

jillevo reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Where changes are material, jillevo will endeavor to notify registered Members via email or in-platform notification prior to the changes taking effect. Your continued use of the jillevo Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jillevo is protecting your personal data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jillevo's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Response time: Within 30 days of receipt of your request
• Support Hours: 24 hours a day, 7 days a week

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. jillevo takes all privacy complaints seriously and will cooperate fully with any NPC investigation.